Problems logging into the site? Read below for some common problems and solutions.
Please note that we periodically require you to login for security purposes.
1. Your login attempt was not successful, please try again...
2. The browser must be provisioned. An e-mail has been sent to your inbox...
3. This account is active at another device...
Please note that we periodically require you to login for security purposes.
1. Your login attempt was not successful, please try again...
Make sure you have the correct username (your email address), you are typing in the correct password, caps lock is not on and there are no extra spaces in your password. If you are unsure of your password, please click the Forgot Password link to reset your password.
2. The browser must be provisioned. An e-mail has been sent to your inbox...
If you get the message that your browser needs to be provisioned, go to your inbox, locate the email from Renaissance Capital and click on the link to be brought to the site. The email is sent to the email address that matches the username you are using to log in with. Make sure your default browser (i.e. Internet Explorer, Firefox) is the browser you are using to view the website and is the browser that opened when you clicked on the link. If the correct browser doesn't open, copy and paste the URL in your email into your browser.
3. This account is active at another device...
Are you logged in on another computer, smart phone or browser? You can only be logged on to one device at a time. To login on another computer you must log out from your current session by clicking on the logout link in the upper right corner or wait 20 minutes for your session to end. Your session does not end by closing the browser without logging off first.